WelTel Health was the first program in the world to use health text messaging with patients and is the world’s first clinically validated, AI-powered patient engagement and integrated communication platform that provides inclusive access to health care services for every person on earth. It is a secure, web-based application (SaaS) that leverages the use of open, natural, 2-way SMS text messaging to facilitate meaningful conversations between patients and their known care providers. WelTel’s model of care builds trust and strengthens relationships, shown to have an impact on positive behaviour change to improve health outcomes. While providing equitable access through SMS, the system offers a suite of integrated features to support seamless and more efficient care. With an ability to escalate to other modalities of virtual care when appropriate, including voice, video, appointment reminders, scheduling, a patient portal/personal health record, personalized clinical care pathways, secure photo and document exchange and so on, WelTel Health captures an end-to-end experience that truly meets the patient where they are at. The core system includes Natural Language Processing algorithms that triage patient communications and flag those for urgent follow-up, allowing for the delivery of precision care. WelTel’s AI tool ‘ConVIScope’, supported by NLP, Machine and Supervised Learning is being developed in an academic-industry partnership with some of the world’s leading experts in their fields and is based on over 15 years of multilingual conversational datasets. Predictive conversational analytics designed from the patient voice and perspective puts WelTel at the leading edge in terms of understanding health behaviour with an equity lens. This provides insights from novel data that tell the real story of a patient’s experience in their health care journey, allowing, 1. providers to streamline care and improve clinical efficiencies reducing physician burnout, 2. providing patients with a higher quality of care, 3. giving health systems the required insights to improve resource allocation. The multi-prong value proposition that WelTel offers improves every layer of the health care ecosystem. The company’s leadership includes a woman CEO, a CMO who is an infectious disease physician, a member of the World Health Organization digital health task force, and an esteemed researcher in the field of Digital Health. With product development being lead by world-leading and globally recognized evidence, WelTel Health has validated its solutions in multiple use-cases and diverse geographies. With over 75 publications in the world’s most influential journals, including The Lancet, the New England Journal of Medicine, Nature, Science, The Economist (+ many others), WelTel Health is known as one of the most evidence-based digital health communication platforms in the world.
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